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| Answers To - About Ordering |
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| Can I place an order two weeks in advance? |
| Yes! In fact, you can place orders up to six weeks out. |
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| How do I save my order? |
| Items will remain in your basket automatically. Simply log on and you can view your saved order items. |
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| How do I access product information? |
| Click on the Item image or name to access the product detail and information. |
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| Do you accept gift cards for payment? |
| We do not accept gift cards at this time. |
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| Is there a limit to the sale items I can order? |
| Limits, if applicable, will be specified. |
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| Do you have weekly sales? |
| Our sales run from Friday through Thursday midnight. You will be charged the prices in effect the on the day your order is delivered. |
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| Do you accept coupons? |
| At this time, we do accept manufacturers’ coupons at A&P. You can hand your coupons to the delivery person and they will be credited to a future order. We do not double or triple coupons. We do not accept coupons at The Food Emporium. |
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| What is The Food Emporium card and the Bonus Savings Club Card? |
| The card entitles you to valuable weekly and special sale discounts, as well as U-Promise and Baby Club program participation. |
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| If I order for next week, will I get the sale prices? |
| You will get the sale prices for the current week if your order is delivered within that same week. For the following week, you will get the sale items that will be running that week. Our sales run from Friday through Thursday midnight. |
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| Answers To - Billing |
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| What if my bill is wrong? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| What if I would like to change account information? |
| Please click on “My Account” and select specific area to change. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How can I update my credit card information? |
| Please click on “My Account” and then the “Credit Cards’ tab to change. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| What are your Service Fees? |
Service Fees
The online Service Fee for shopping and delivering is always FREE for all orders over $50 in Manhattan, for Westchester see chart below.
Order Size* - Service Fee-Manhattan
Same Day: Over $50 FREE
Same Day: Under $50 $8.95
Next Day: Over $50 FREE
Next Day: Under $50 $8.95
Pick-up: Over $50 FREE
Pick-up: Under $50 $8.95
Order Size* - Service Fee-Westchester
Same Day: Over $50 $9.95
Same Day: Under $50 $9.95
Next Day: Over $50 $5.95
Next Day: Under $50 $5.95
Pick-up: Over $50 $5.95
Pick-up: Under $50 $5.95
*Not including beer.
There is a $5.00 Redelivery Fee if you are not available for the initial delivery time period. For orders that are cancelled less than 4 hours prior to your scheduled delivery, there is a Restocking Fee which will be $10.00 for orders under $50 and $20 for orders over $50. These fees will be charged to your credit card on file. |
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| Answers To - Checking Out |
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| Can I provide special instructions to the person picking my order? |
| Yes. Item level notes can be added while shopping by clicking on the "Add an Item Note" button in the shopping cart. |
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| Answers To - Deliveries |
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| What if I am not home for a delivery? |
| Just call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH at least two hours before your scheduled delivery. |
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| What if the delivery person does not come? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH.
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| How do I schedule a delivery? |
| Select any available time slot during the check out process. Available times vary by region. If you have any questions please contact customer service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I change the date of delivery? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I update my delivery address and directions? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| Answers To - FAQ |
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| Does you offer organic products? |
| Yes. We offer a variety of organic fruit, vegetables, dairy, meat, poultry, and grocery items, and we are expanding our selection all the time. |
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| Where is my order prepared? |
| We prepare and package all orders in-store. All foods are selected by Personal Shoppers and handled with the utmost care in a clean environment. We follow USDA guidelines and the HACCP food safety system in all our fresh storage and production rooms. We adhere to strict health and safety regulations achieving national standards of food excellence. |
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| How do you keep the food cold? |
| All frozen product is cradled in dry ice until it reaches your door. Refrigerated product is packed with special chill packs until it reaches your door. |
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| What store is my order shopped out of? |
| Orders are shopped out of select locations, depending upon your Zip Code and street address. |
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| How do I reach a Customer Service representative, and what are the hours? |
| Please give us a call at 1-800-VERY-BEST or 1-866-44-FRESH, Monday-Saturday, 8:00am-9:30pm and Sunday 1:00pm-9:00pm. Our Customer Service representatives will be happy to assist you in any way they can. |
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| Answers To - How Do I |
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| How do I reach a Customer Service representative, and what are the hours? |
| Please give us a call at 1-800-VERY-BEST or 1-866-44-FRESH, Monday-Saturday, 8:00am-9:30pm and Sunday 1:00pm-9:00pm. Our Customer Service representatives will be happy to assist you in any way they can. |
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| How do I save my order? |
| Items will remain in your basket automatically. Simply log on and you can view your saved order items. |
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| How do I access product information? |
| Click on the Item image or name to access the product detail and information |
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| How do I know about the store specials weekly? |
| Store specials will be noted on our site so that you can take advantage of all sale items. Our weekly sales programs run from Friday through Thursday midnight, so you will be charged the price in effect at the time of delivery regardless of the day the order was placed. |
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| How do I provide special instructions to the person picking my order? |
| Item level notes can be added while shopping by clicking on the “Add an Item Note” button in the shopping cart. |
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| How do I review my order? |
| Simply log on and click on “My Account” and then “My Previous Orders”. You can then pick which order you’d like to review. |
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| How do I add to my order? |
| If you’d like to add to your order, simply click on ‘previous orders’ and select the order you’d like to modify. |
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| How do I cancel an order? |
| Please click on “My Account” and then click on “Active Orders” to update or cancel an order. Orders must be cancelled two hours prior to your scheduled delivery. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. For 8:00 am deliveries, you must cancel your order by 9:00 PM the day prior. For orders that are cancelled less than two hours prior to your scheduled delivery, there is a Restocking Fee which will be $10.00 for orders under $50 and $20 for orders over $50. These fees will be charged to your credit card on file. |
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| How do I return a product? |
| Simply call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH for a full refund. |
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| How do I handle receiving the wrong product? |
| Simply call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH, and we’ll deliver the correct product with our apologies and at no charge to you. |
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| How do I get help if I can’t find the items I want online? |
| You can request a product by contacting a Customer Service representative at 1-800-VERY-BEST or 1-866-44-FRESH. Or by adding the product to the "Add a Note" section. |
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| How do I substitute products? |
| Our substitution policy is first to give you the same brand item in another size. If that is not possible we then give you the same size in a comparable brand. You will be charged the actual price of the substituted item. |
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| How do I inform you that I am not home for a delivery? |
| Just call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH at least two hours prior to your scheduled delivery. |
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| How do I contact you if the delivery person does not come? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I change the date of delivery? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I update my delivery address and directions? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I inform you about an error in my bill? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I change account information? |
| Please click on “My Account” and select specific area to change. Or, you can call Customer Service at
1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I get help if I have a technical difficulty? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| How do I get help if I forgot my Password? |
| To have your password emailed to you, click on “My Account.” Then click on the “Forgot your Password?” link on the “Email/Password tab. Enter your email address in the address field. Then click on the “Request” button. You will receive your password within a few minutes via email. |
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| How do I update email address? |
| Please click on “My Account” and click on “Email/Password” tab. |
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| How do I update my regular address? |
| Please click on “My Account” and click on “Deliveries” Tab. |
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| Answers To - Problem Solving |
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| What if I can't find the items I want online? |
| You can request a product by sending an email to our Customer Service representative at OnlineCustomerService_TheFoodEmporium@aptea.com or to onlinecustomerservice_ap@aptea.com. |
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| What is the substitution policy and how does it work? |
| Our substitution policy is first to give you the same brand item in another size. If that is not possible we then give you the same size in a comparable brand. You will be charged the actual price of the substituted item. |
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| How do I request a product? |
| You can request a product by sending an email
to Customer Service at OnlineCustomerService_TheFoodEmporium@aptea.com or onlinecustomerservice_ap@aptea.com. |
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| Do you offer rain checks? |
| Yes. |
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| Answers To - Reviewing / Updating Order |
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| How do I review my order once it has been placed? |
| Simply log on and click on ‘My Account” and then “My Previous Orders.” You can then pick which order you’d like to review. |
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| What if I want to add to my order? |
| If you’d like to add to your order, simply click on ‘previous orders’ and select the order you’d like to modify. Please remember that if you have an order for 8:00 am, you need to be finished with your order update by 9:00 pm the night prior as we need four working hours to complete your order. |
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| How do I cancel an order? |
| Please click on “My Account” and then click on “Active Orders” to update or cancel an order. Or, you can call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. For 8:00 am deliveries, you must cancel your order by 9:00 PM the day prior. For orders that are cancelled less than two hours prior to your scheduled delivery, there is a Restocking Fee which will be $10.00 for orders under $50 and $20 for orders over $50. These fees will be charged to your credit card on file. |
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| How are returns handled? |
| If you need to return a product, simply call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH for a full refund. |
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| What if I receive the wrong product? |
| Just call Customer Service at 1-800-VERY BEST or 1-866-44-FRESH, and we’ll deliver the correct product, and take away the wrong one. |
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| Answers To - Troubleshooting |
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| What if I have technical difficulty? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| What if I can’t log on? |
| Please call Customer Service at 1-800-VERY-BEST or 1-866-44-FRESH. |
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| What if I forget my Password? |
| To have your password emailed to you, click on "My Account." Then click on the "Forgot your Password?" link on the “Email/Password tab. Enter your email address in the address field. Then click on the "Request" button. You will receive your password within a few minutes via email. |
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| How may I change my password? |
| Please click on “My Account” and click on “Email/Password” tab. |
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| How can I update email address? |
| Please click on “My Account” and click on “Email/Password” tab. |
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| How can I update my regular address? |
| Please click on “My Account” and click on “Deliveries” tab. |
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| What are the minimum system requirements to use the online shopping service? |
| - Windows:
Internet Explorer 5.01 Service Pack 2 (IE 6.0 recommended)
America Online 7.0 (AOL 9.0 recommended)
Netscape 6.2 (Netscape 7.2 recommended)
Mozilla 1.x
- Macintosh:
Internet Explorer 5.x
AOL 5.0 (AOL for Mac OSX recommended)
Netscape 6.2
Mozilla 1.x
Safari 1.0.1
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